Vlocity

Vlocity is a leading provider of industry-specific cloud and mobile software, driving digital transformation for the world’s largest companies. A Forbes 2017, 2018, 2019 Cloud 100 Winner, Vlocity is an ‘industry cloud’ pioneer built in partnership with Salesforce, the world’s #1 CRM provider, increases agility, operational efficiency and simplicity, at a lower cost of ownership for the enterprise.

Vlocity’s cloud software suite transforms customer centric processes and fuels innovation in the Communications, Media & Entertainment, Energy & Utilities, Insurance, Health, and Government vertical industries. Vlocity’s values of trust, transparency and transformation drive customer, partner and employee success.

Description of the solution

Vlocity Energy & Utilities is a suite of industry-specific applications that enables the sale and support of commodity/non-commodity products and services, for B2B & B2C customers in electricity, gas, water, heat, waste & renewables industry segments.​

Vlocity leverages the omni-channel capabilities of Salesforce, and delivers a comprehensive portfolio of industry business processes across customer engagement channels (e.g. meter reads, new connections & billing inquiries).​

Vlocity integrates quickly and easily with common third-party business & billing systems (e.g. powercloud) through the use of standard Salesforce tooling and cutting-edge integration utilities like Vlocity DataRaptor and Vlocity Integration Procedures.

Advantages / USPs

  • Deliver a seamless omni-channel customer experience, support new business models, drive innovation, and rapidly launch commodity/non-commodity products & services. Empower efficient customer sign-up, tariff selection, resolution of billing inquiries, home moves, metering and connection services through any channel or device.​
  • Enable Customer Self-Service and guided call centre interactions for common utility services including requesting meter reads, meter relocation, new connection, safety inspection, energy efficiency certification, and more.​
  • Offer your customers innovative, differentiated energy offers with Enterprise Product Catalogue with integrated Configure, Price & Quote through to tailored contracts, and delivery/installation orchestration. Enable efficient sales & installation of the latest renewables, energy-efficient appliances & devices.​
  • In deregulated markets, execute targeted customer acquisition and retention campaigns through the use of Salesforce Marketing Cloud and Vlocity Advanced Promotions Management.  Vlocity Energy & Utilities is the most comprehensive utilities solution available that both builds on the Salesforce platform and is native and additive.​

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